Refund Policy

Refund eligibility is determined by the cancellation policy and specific terms displayed on each tour page.

Refunds will be issued through the original payment channel used for the booking.

Refund processing times may vary, generally taking a few business days to complete.

Partial refunds may be applicable based on the cancellation policy and the specific circumstances of the booking.

Certain items or fees may be non-refundable, as specified in the cancellation policy and on the tour page.

If a tour is canceled by the operator, customers will be provided with options for refunds or rescheduling.

Any currency conversion related to refunds will be managed by the customer's card issuer or payment gateway.

In case of disputes or chargebacks, customers are encouraged to contact us directly for resolution.

For any inquiries regarding refunds, please reach out to us at info@nilenesttours.com.